Human support,powered by AI
AI resolves the easy questions for you. Your team
jumps in for the more complex ones.
Your team and AI,
working together.
Human agents
You and your team can respond to
customer messages in real time.
Hi! I'm James, how can I help?
I need to update my billing info
Sure! Go to Settings → Billing and click Edit.
Done, thanks James!
AI agents
Resolve common questions with AI
and hand off complex issues to your team.
WeldAgentHi! How can I help you today?
How do I add more users?
Go to Settings → Team and click Invite. You can add unlimited users.
Perfect, found it!
And the best part?
You design the whole flow.
Trigger · Any channel
Identifies what customer wants
Check knowledge base confidence
Answers & resolves on its own
Assign to best-fit team
Packed with everything
support teams need.
Team collaboration
Leave internal notes, @mention teammates,
and resolve issues together.
Sarah Chen added a note
Password reset link expiring too quickly
Checked auth logs — token TTL is set to 15min but customer says link expires immediately.
Escalating to @Engineering
James Park added a note
Temporary fix applied
Extended token TTL to 60min. New reset link sent to customer.
Created bug ticket #ENG-2847 for permanent fix.
AI draft replies
Respond faster with AI-generated replies
you can edit or send instantly.
Write your text here...
Absolutely! You can change colors, position, logo, and welcome message from the widget settings.
Multichannel inbox
Slack, Discord, email, and live chat
all in one unified inbox.
Order confirmation issue
via Email · 2m ago
How do I upgrade my plan?
via Live Chat · 5m ago
Integration not syncing
via Discord · 12m ago
API rate limit question
via Slack · 18m ago
Mobile app
Reply to tickets, chat with customers,
and manage your queue from our mobile app.
Sarah Miller
Order #4821 inquiry
Hi, I need help with my order #4821
Sure! Your order was shipped yesterday, arrives Friday.
Can I change the delivery address?
Of course! I've updated it for you.
Everything you need to
manage customer support.
Improve your customer support. Our AI agents handle inquiries across all channels, helping you resolve issues faster and improve satisfaction.
Languages Supported
Customer Satisfaction
First Contact Resolution
Uptime Guarantee
Improve your customer support. Our AI agents handle inquiries across all channels, helping you resolve issues faster and improve satisfaction.
Languages Supported
Customer Satisfaction
First Contact Resolution
Uptime Guarantee
Committed to security. Your data protected with industry-leading standards.
Frequently asked questions
Yes. WeldSuite's free plan gives you access to WeldDesk with up to 2 users. All features are included, even on the free plan. Upgrade for more users and higher ticket volume.
You pay per user, per month. All WeldSuite apps are already included in the free plan. Starter starts at $12/user/month and Pro at $24/user/month. Annual plans are discounted.
Yes. You can upgrade, downgrade, or cancel from your account settings whenever you want. No long-term contracts or cancellation fees.
WeldDesk supports Discord, email (Gmail, Outlook, custom SMTP), and Slack out of the box. Connect all your support channels in one unified inbox and manage everything from a single dashboard.
WeldAgent is our AI-powered assistant that helps automate responses, suggest replies, and handle common customer inquiries. AI features are included on every plan with a monthly credit allowance.
Yes. All data is encrypted in transit and at rest. We never sell or share your data with third parties. Learn more on our compliance page.