Every ticket your team handles,
organized in one place.
One ticket system,
three ticket types.
Customer tickets
Tickets your customers can
track and follow along with.
Back-office tickets
Internal tickets your team works on,
hidden from customers.
Tracker tickets
Group tickets about the same issue
and update them all at once.
Every ticket, fully
connected.
Ticket #1043 — status changed
Your ticket "Payment issue" has been updated to In Progress. An agent has been assigned and is looking into it.
Widget & email updates
Customers follow their ticket right
from the widget or their inbox.
Custom ticket states
Set up your own stages so tickets
move the way your team works.
Payment issue · via chat
Full history preserved
Linked conversations
Every ticket keeps the full conversation
attached so nothing gets lost.
Tracker #1041 · Login bug
Create login bug task
WeldFlow sync
Trigger actions in WeldFlow when
a ticket changes status.
Built for how you
resolve issues.
Tags & labels
Organize tickets with custom labels
so your team can filter and find fast.
#1043 · Payment issue
Auto-assigned to finance team
Workflow automation
Auto-route tickets by type. Create
back-office tickets from conversations.
@Alex can you confirm the refund amount before I approve?
Confirmed $49.99 — go ahead and approve it.
Internal notes
Leave private notes on tickets and
@mention teammates to loop them in.
